Customer Requirements & Job Viability Questions

Vehicle Details

• What make, model, and year is your vehicle?

• Is it a car, 4x4, SUV, van, or other?

• What colour is the vehicle? (helps for polishing/waxing considerations)

Condition of Vehicle

• When was the last time the car was professionally cleaned or valeted?

• How would you describe the overall condition (lightly soiled, moderate, heavily soiled)?

• Is there pet hair, mud, or heavy staining inside the car?

• Are there any specific problem areas (spills, odours, scratches, tar spots, etc.)?

Service Requirements

• Are you looking for an interior valet, exterior valet, or a full valet?

• Would you like any extras (e.g., machine polish, wax protection, engine bay clean, upholstery shampoo)?

• Do you want a one-off clean or are you interested in regular maintenance?

Logistics

• Where will the vehicle be located during the service? (home, work, garage, etc.)

• Will there be enough space for us to park and work around the car safely?

• Do you have access to an outside water tap and a power supply?

• How far away from the work area / vehicle are they?

• Do you need the job completed by a specific date or time?

Customer Preferences

• Do you have any allergies or sensitivities to cleaning products we should be aware of?

• How did you hear about us? (referral, website, social media, etc.)

• What is your budget range for this valet?