These Terms & Conditions apply to all services provided by Clarke’s Car Cleaning (“we”, “our”, “us”). By booking our services, the customer (“you”, “your”) agrees to the following:

1. Bookings & Appointments

• All bookings must be made in advance by phone, email, or through our website and are subject to confirmation.
• Appointment times are estimates and may vary slightly due to traffic, weather, or previous jobs. We will notify you if there is any delay.
• Duration of the service is also an estimate and may vary slightly depending on condition of the vehicle.
• Please ensure that your vehicle is accessible and that we have adequate space to work safely.

2. Access, Power & Water

• For mobile valeting, you must provide access to an outdoor water tap and electrical power supply unless otherwise agreed.
• If access is not available and no prior arrangement has been made, we may not be able to carry out the service and a call-out fee may apply.

3. Payment Terms

• Payment is due in full upon completion of the service unless otherwise agreed.
• A deposit may be required and this will be communicated at the time of booking.
• We accept cash, bank transfer, or card payments.
• Prices are based on vehicle size and condition. Excessively soiled vehicles (e.g., pet hair, mud, heavy staining) may incur a surcharge.

4. Cancellations & Rescheduling

• Cancellations must be made at least 24 hours before the appointment.
• Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee of up to 50% of the booked service.
• If we arrive and are unable to carry out the service due to lack of access, unsafe conditions, or incorrect information provided, the full service charge may still apply.

5. Liability & Customer Responsibilities

• We take the utmost care when working on your vehicle, but we cannot be held responsible for:
  • Pre-existing damage, defects, prior poor workmanship, or wear and tear.
  • Damage caused by poorly fitted parts, trim, or aftermarket accessories.
  • Any valuables left in the vehicle – please remove personal items before your appointment.
• While every effort is made to remove stains, odours, or scratches, results cannot be guaranteed and attempted services will be chargeable regardless of outcome.

6. Weather Conditions

• In the event of extreme weather (heavy rain, snow, storms, etc.), we reserve the right to reschedule your appointment for safety reasons and to ensure quality of service.

7. Guarantees & Complaints

• If you are not satisfied with our service, please notify us within 24 hours so we can review and, if appropriate, return to resolve the issue.
• We do not provide refunds unless required by law, but we will always aim to put things right where possible. Your statutory rights remain unaffected

8. Health & Safety

• We reserve the right to refuse service if we believe working conditions are unsafe (e.g., poor lighting, unsafe driveway, aggressive behaviour).

9. Privacy

• Customer details are kept strictly confidential and will not be shared with third parties, except where required by law.

10. Amendments

• We reserve the right to amend these Terms & Conditions at any time. Updated terms will be published on our website.

📌 By booking a service with Clarke’s Car Cleaning, you confirm that you have read, understood, and agree to these Terms & Conditions.