Privacy Policy (GDPR Compliant)

Privacy Policy (GDPR Compliant)

Last updated: October 2025

1. Introduction

Clarke’s Car Cleaning (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, visit our website www.clarkescarcleaning.co.uk, or contact us by phone, email, or social media.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

We may collect and process the following personal data:

Contact information: name, phone number, email address, and home or work address (for mobile service visits).

Vehicle details: make, model, registration, and condition (to provide accurate quotations and services).

Payment information: transaction details (we do not store card details; payments are processed securely).

Communication data: any messages, emails, or social media interactions.

Website usage data: basic analytics such as IP address, device type, and browsing activity (via cookies or analytics tools).

3. How We Use Your Data

We use your information to:

Provide our car valeting and detailing services.

Arrange bookings and send appointment confirmations or reminders.

Manage payments, invoices, and customer records.

Respond to enquiries and provide quotations.

Improve our website, services, and customer experience.

Send occasional updates or promotional offers (only if you have opted in).

4. Lawful Basis for Processing

We process your personal data based on one or more of the following lawful bases:

Contractual necessity: to provide the services you’ve requested.

Legal obligation: to comply with tax or accounting requirements.

Legitimate interests: to maintain customer records and improve our services.

Consent: for marketing communications (you can withdraw consent at any time).

5. Data Storage and Security

Your information is stored securely using password-protected systems and devices.
We take appropriate technical and organisational measures to prevent loss, misuse, or unauthorised access to your data.

We only retain your information for as long as necessary to fulfil the purposes outlined in this policy or as required by law (typically up to 7 years for financial records).

6. Sharing Your Data

We will never sell or rent your data.
We may share your data only with trusted third parties when necessary to provide our service, such as:

Payment processors (e.g. bank, card provider).

IT and website service providers.

Legal or regulatory authorities (if required by law).

All third parties are required to keep your data secure and process it only for the agreed purpose.

7. Your Rights

Under the UK GDPR, you have the following rights:

Access: request a copy of the personal data we hold about you.

Correction: request correction of inaccurate or incomplete data.

Erasure: request deletion of your data (where legally possible).

Restriction: limit how we use your data.

Objection: object to processing based on legitimate interests.

Data portability: request transfer of your data to another provider.

To exercise any of these rights, please contact us (details below).

8. Cookies and Website Analytics

Our website may use cookies to improve your experience and track basic visitor statistics.
You can control or disable cookies through your browser settings at any time.

9. Marketing Communications

We may send you occasional service updates or offers, but only if you have explicitly consented.
You can unsubscribe at any time by following the link in our emails or contacting us directly.

10. Contact Us

If you have any questions, concerns, or requests regarding your data or this policy, please contact:

Clarke’s Car Cleaning
Email: enquiries@clarkescarcleaning.co.uk
Phone: 07909 223337
Website: www.clarkescarcleaning.co.uk
Location: Bromley, Kent, United Kingdom

If you’re not satisfied with our response, you can lodge a complaint with the Information Commissioner’s Office (ICO)at www.ico.org.uk.